Shipping policy

Shipping Policy

Processing & Delivery Times

Order Processing: 2 business days - All orders are carefully prepared and dispatched within 2 business days of payment confirmation (excluding weekends and public holidays).
Shipping Times:
  • Australia: 5 business days
  • New Zealand (International): Up to 10 business days
Total Delivery Time:
  • Australia: 7 business days maximum (2 days processing + 5 days shipping)
  • New Zealand: 10 business days maximum (2 days processing + 8 days shipping)

Shipping Rates

Australia (Domestic): $8.00 standard shipping.
New Zealand (International): $10.00 international shipping
Fair, transparent pricing with reliable delivery.

Shipping Locations

Domestic Shipping:
  • Australia (all states and territories) - $8.00
International Shipping:
  • New Zealand - $10.00
More international destinations coming soon - stay tuned!

Order Tracking

📦 Stay in the Loop:
  • Receive order confirmation email immediately after purchase
  • Get tracking details via email once your order ships
  • Track your package every step of the way to your door

Important Notes

  • Orders placed on weekends or public holidays will be processed the next business day
  • Remote areas may experience slightly longer delivery times
  • International orders (New Zealand) may be subject to customs processing which could add additional time
  • During peak seasons (holidays, sales), processing may take an additional 1-2 days
  • PO Box deliveries accepted for most items
  • Shipping costs are calculated automatically at checkout

Questions?

Need help with your order? We're here for you! Contact us through:
  • Live chat on our website
  • Email via our contact form
  • We respond within 24 hours
At Ginger Bear Co, we're committed to getting your items to you as quickly and safely as possible. 🐻💕